It's been about five years since the European Union, taking its
cue from the deregulation of airlines in the US, began allowing
airlines to set their own fares. It took awhile for airlines
overseas to figure out how to fight airfare wars American-
style, and even longer for low-fare carriers to start up.
But now Europe has its own menu of Southwest-like airlines
that often fly into and out of secondary airports such as
London's Luton or Stansted. Their passengers are growing
accustomed to booking tickets on-line and not expecting pre-
assigned seating or any frills on board.
This is great news for Americans who want to get around
overseas cheaply. You can zip between London and Paris for
about $50 each way in an hour; or between London and
Barcelona for $70 each way.
But there's one problem for those of us trying to arrange
flights from this side of the Atlantic: Finding the airlines, their
routes, and their fares can be very difficult. How do you price
an airline whose name you don't know and that doesn't pop up
on general travel-sales web sites such as Expedia, Travelocity,
or Orbitz?
I recently spent more than six hours cross-checking low-fare
European carriers, trying to find a way to fly out of Edinburgh
on a Friday morning in order to reach the south of France for
dinner. A couple of airlines could get me from London to one
of three cities near the region of Provence, but coordinating
flight times and airports for the connecting legs was
exceedingly difficult.
One airline's incoming flight just missed another's outgoing
flight. Or I could get into one London airport, but I'd have to
allow a couple of hours to get to another London airport to
make a connection. I tried flying into Paris and catching a train,
but I couldn't find a flight that would allow me to make a
connection to the high-speed train to the south of France.
By the same token, I didn't want to pay more than $700 for a
one-stop, one-way flight on Air France. I finally cobbled
together an itinerary, but I'll be making three stops, leaving
Scotland around 10 in the morning, and finally landing in
Marseilles 10 hours later.
The Good News
On the positive side, if you can find an inexpensive carrier
between two cities, you'll almost always save lots of money.
The airlines mentioned in this article were built from the
ground up to follow the manual written by Southwest Airlines.
Almost all fly the Boeing 737, as Southwest does. All tickets
are e-tickets, and on-line buying is rewarded with discounts.
There's a minimum of food service--you may even have to pay
for a soda on board.
While easyJet was launched by an entrepreneur--a 30-
something Greek businessman who's since expanded into
Internet cafes and rental cars--a couple of the airlines have
distinguished pedigrees. Go was begun by British Airways,
buzz and a sister airline, Basiq Air, are owned by KLM, which
last month announced a renewed commitment to a low-fare
strategy. Expect buzz to begin flying to Paris, and Basiq Air is
increasing its destinations in the near future. Virgin Express, of
course, is a spin-off of Virgin Atlantic, founded by the former
record mogul, Richard Branson.
My guess is that we'll see more start-ups in Europe, and not all
of them will survive--which would replicate the history of niche
airlines in the US. As in the US, the pricing of seats on Europe's
low-fare carriers is entirely based on demand. Click on to
easyJet, for instance, and choose a sample itinerary. You may
find six or seven flights in a given day, many at different
prices. You'll probably pay less for a 6 a.m. departure than a
primetime, 9 a.m. one. And, of course, as seats on a flight are
sold, the prices on the remaining seats on that flight go up.
The Bad News
Here's the downside to flying most low-cost European carriers:
- They don't have inter-line baggage agreements with larger
carriers. That means if you fly into Gatwick from New York on
British Airways en route to Scotland on el cheapo easyJet, you
can't check your luggage through. You'll have to collect your
bags and go to the easyJet counter to recheck them. This
means standing in at least two more lines--at the counter and
at security.
- If you don't have a computer with a modem or have difficulty
booking on-line, reservation agents may not be working when
you want to talk to them. From 5 p.m. Eastern Standard Time
until 2 a.m., for example, Go's phone reservation agents are
off duty. Fortunately, most European reservation agents speak
English, but in most cases, you'll pay for an overseas call to
reach them. Keep in mind also that you'll often pay more for a
ticket using an airline's reservation agent than if you book on-
line.
- If a flight is cancelled for whatever reason, a low-fare carrier
may not have back-up equipment to get you to your
destination. And they will generally not endorse your ticket to
another airline, unlike the major airlines in the US.
- None of the primary European discount airlines (buzz,
easyJet, Go, Ryanair, and Virgin Express) issue paper tickets.
But since no other major European carrier will accept a low-
fare airline's ticket, regardless, it doesn't really matter all that
much if you don't have a paper ticket.
Tips to Keep in Mind
- Always use a credit card to purchase your tickets. That way,
you'll get a quick refund if an airline goes out of business or
your flight doesn't take off.
- Make sure your address tag on your bags has a contact
that's easy for a European to figure out. "North Dakota," for
example, might not mean much to someone in Lyon. If you
have a European cell phone number or contact, put it on your
luggage tag. Failing that, an e-mail address would helpful.
- Leave plenty of time for lines and to figure out your way
around an airport. Get there early if you'd like to avoid a
middle seat--few of these airlines offer advance-seat selection.
- Take some food if you're going to be making several flights
with close connections; you probably won't find much more
than a snack mix aboard Europe's low-cost airlines.
Giving It Away
Sometimes promotional fares on Europe's low-cost carriers are
beyond belief. While in London on March 25, I opened the daily
papers to find an ad promoting easyJet's new flights from
Liverpool and London's Luton airport to Paris (beginning in mid
June) at fares starting at about $26 each way. Another
advertisement for Ryanair promised book-by-midnight fares
from London to Dublin, Glasgow and Genoa for $13 each way;
$28 to Eindhoven, Gothenburg and Shannon. Heck, the ticket
for the train from downtown London's Kings Cross Station to
Luton Airport costs $26!
Just the Facts: Who's Flying Cheaply?
- Aero Lloyd, 49-6171-625-200;
www.aerolloyd.de; from 10 cities in Germany as
well as Vienna and Salzburg, this German airline flies as far
afield as Cairo, but often on a seasonal basis.
- Air Europa, 34-902-401-501; www.aireuropa.com;
from Madrid, Air Europa flies to Caracas, Cuba, New York, all
around Spain, and to London, Milan, Paris and Rome.
- Basiq Air, 31-20-406-0-406; www.basiqair.com;
from Amsterdam and elsewhere in The Netherlands, this KLM-
owned airline flies to Barcelona, Bordeaux, Madrid, Malaga,
Marseilles, and Nice, with more cities to come.
- Bmibaby Airlines, 44-870-264-2299;
www.bmibaby.com a bmi british midland spinoff, flies
from East Midlands Airport in the middle of the UK near
Nottingham, Derby and Leicester to Barcelona, Dublin, Faro,
Malaga, Murcia (Alicante), Nice, Palma and Prague with internet
fares as low as $37 each way. Ibiza will be added in mid-May.
- buzz, 44-870-240-7070; www.buzzaway.com; from
London, buzz uses 50 aircraft to wing its way to Geneva,
Helsinki, many cities in France, and several in Germany, Italy,
and Spain.
- easyJet, 44-870-600-0000; www.easyJet.com; from
London, cities served include many in the UK, as well as
Amsterdam, Athens, Barcelona, Geneva, Palma, Paris, Madrid,
Malaga, Nice, and Zurich. In mid-March, EasyJet acquired Go, making EasyJet the largest discount air carrier in Europe. When the operations of the two airlines are merged, EasyJet will increase its reach into Italy and Spain. EasyJet also has an option until July 2003 to acquire Deutsche BA, Germany’s second-largest airline founded, like Go, by British Airways.
- Go, 44-127-966-6388; www.go-fly.com; out of
London, go serves major cities in France, Italy, Spain, and the
UK, as well as Copenhagen, Faro, Munich, and Prague. It’s not clear when it will cease to operate under its own name following its purchase in mid-May by EasyJet.
- Germania, 49-89-975-92350;
www.germaniaairline.de from Berlin's Tegel and
Frankfurt with plans to start service between Tegel and
Munich, Berlin and Cologne, and Berlin and Bonn. Site is only in
German.
- Ryanair, 353-1-609-7800; www.ryanair.com; from
Dublin, fly Ryanair to many cities in the UK, France, Ireland,
Italy, and Scandinavia, as well as Salzburg and Brussels. With
more than 300 flights per day, Ryanair is the largest of the
low-fare carriers.
- Spanair, 888-545-5757; www.spanair.com; flies
within Spain and the Canary Islands, with six flights to other
major European cities.
- Virgin Express, 32-2-752-0505; www.virgin-express.com; from Brussels, Richard Branson's airline flies to
cities in Spain, Italy, and Scandinavia, as well as to Faro,
London, Nice, Geneva, and Zurich.
The Major Carriers Strike Back
Call it the Orbitz of Europe. Just as several major US airlines
began Orbitz.com to capture online buyers and offer a
"preferred" avenue for selling last-minute, discount tickets, so,
too, did a handful of Europe's major airlines begin
www.Opodo.com. The new web site is owned by Aer
Lingus, Air France, Alitalia, Austrian Airlines, British Airways,
Finnair, Iberia, KLM, and Lufthansa.
Like its North American brethren, Opodo displays a lot of
flights, but not all of them. And that's where the buyer-beware
part comes in--don't count on Opodo to display many low-fare
airlines' flights or prices, despite the fact the web site
advertises, "350,000 special offers, 10,000 destinations, 480
airlines, one helluva time."
For example, I recently requested flights between Edinburgh
and London, and Opodo came up with offerings on British Airways and British Midland only, not a helluva great selection.
No mention of the low-fare airlines easyJet, Go, or Ryanair who
fly that route and price most seats much, much lower than
their bigger rivals. (US-based web sites like Orbitz don't list
flights of the country's largest, low-fare airline, Southwest,
because Southwest forbids it.)
Opodo is mostly useful for last-minute deals (displayed daily
on the home page) and for learning which cities major
European airlines serve. A recent check turned up $100 round-
trip flights between London and Paris aboard British Airways,
for example. There were also two Edinburgh-New York round
trips for less than $400 via British Airways or Lufthansa.
To counter Opodo, EasyJet has begun its own web site that
compares prices of flights on all airlines from the UK to
Europe. Called www.easyvalue.com, it's the first ever
website to compare--in real time--fares from 180 traditional
and low cost airlines as well as charter airlines and online travel
agencies to 230 destinations in 40 countries.
Discounts from the Big Guys
Europe's major airlines have deals on intra-European air travel
for passengers from North America, but the offers are hardly
advertised and almost impossible to find even on the airlines'
own web sites. And you must generally purchase your ticket
before departing the US or Canada. Often you must use the
foreign carrier to reach Europe, as well, in order to qualify for
the cheap deals.
For example, if you fly Air France (800-237-2747) to and
from Europe, the airline will fly you to a minimum of three (and
a maximum of nine) other destinations within Europe for only
$120 per flight segment. (The price is $21 cheaper during off
season.) Air France calls this its Euroflyer deal. British Airways
(800-452-1201) has a similar program called the Visit Europe
Pass. You must buy a minimum of two segments that are
priced according to distance, beginning at $65. Again, to take
advantage of these offerings, you must use British Airways as
your airline to and from Europe.
Spanair, the Spanish airline, has an airpass for $79 per coupon
within Spain and the Canary Islands. In this case, you don't
have to fly Spanair overseas because you can't--the airline
ended its one flight to North America (to Washington, DC)
shortly after the events of September 11. From Spain, Spanair
also serves Copenhagen, Frankfurt, Hamburg, Lisbon,
Stockholm, and Vienna. You'll pay slightly more to buy an
airpass for those longer flights--such as $109 between
Barcelona and Copenhagen.
April 2002